Exchange & Refund policies

• Exchange requests must be made within 7 days of receiving your order.

• Product must be unused, unworn, and in original packaging.

• Exchange is allowed for:

  • Size issues

  • Color changes

  • Defective or wrong item received

• Delivery charges for exchange are paid by the customer, except in cases of wrong/defective items.

💰 Refund Policy

• Refunds are only applicable if:

  • The product is defective or damaged.

  • The wrong product was delivered.

• Refunds are processed after inspection of the returned item.

• Refunds are made to the original payment method within 7–10 business days.

• No refunds for size issues or change of mind (exchange can be requested instead).

📩 How to Request

• Contact us at business.dezenza@gmail.com within 5 days of delivery.

• Provide your order number and, if needed, pictures of the product.

• Our team will guide you through the exchange/refund process.

✅ Our Promise

• Every pair of Dezenza khussas is handcrafted with premium materials.

• We ensure you always receive the best quality and comfort with every order.