Shipping policy
Shipping Policy
Thank you for shopping with Dezenza. We aim to deliver your order quickly, safely, and with complete transparency across Pakistan.
🚚 Delivery Time
-
Orders are typically delivered within 3–5 working days after order confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
Note: Delivery time may vary depending on your city, weather conditions, or courier workload.
💼 Order Confirmation
Once your order is successfully placed:
-
You will receive an order confirmation via SMS, WhatsApp, or Email.
-
After dispatch, you will be provided with tracking details so you can track your shipment.
🧾 Shipping Charges
-
Standard shipping charges may apply depending on the destination and weight.
-
All applicable shipping charges will be displayed at checkout before payment.
📦 Cash on Delivery (COD)
-
COD is available nationwide in Pakistan.
-
Please ensure someone is available at the provided address to receive the order.
-
Repeated refusal of COD orders without valid reason may lead to order restrictions for future purchases.
✏️ Change of Shipping Address
If you need to update your shipping address after placing an order:
-
Contact us within 12 hours of placing the order.
-
If the order has already been dispatched, the address cannot be changed.
❗ Lost / Damaged / Missing Shipments
If the order is lost, delayed, or arrives damaged:
-
Contact us immediately with your Order Number.
-
We will coordinate with the courier to resolve the issue.
Dezenza is not responsible for delays caused by courier partners, but we will assist you throughout the process.
🔄 Returns Related to Shipping
For return and refund-related questions, please refer to our Refund & Return Policy.
📨 Contact Us
For any questions regarding shipping or order status:
📩 Email: business.dezenza@gmail.com
📞 WhatsApp/Phone: 0323-2468623
Thank you for choosing Dezenza — your trust means everything to us. 🖤