Terms of service

Terms of Service

Welcome to Dezenza. By accessing and using our website (www.dezenza.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

1. General

This website is operated by Dezenza. Throughout the site, the terms “we,” “us,” and “our” refer to Dezenza.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates on the website. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

By using our site, you confirm that:

  • You are at least the age of majority in your province/state.

  • You are not using our products for any illegal or unauthorized purpose.

  • You will not transmit any malware, viruses, or any destructive code.

Any violation of these terms will result in an immediate termination of your access to our services.

3. Product Information & Accuracy

We make every effort to display products accurately, including:

  • Colors

  • Materials

  • Sizes and measurements

We cannot guarantee that your device’s display will accurately show colors or textures.

Prices are subject to change without notice.

4. Order & Payment

We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per person or per order if:

  • The order appears suspicious or fraudulent

  • Incorrect pricing or stock errors occur

For Cash on Delivery orders, refusal of delivery without valid reason may result in restrictions on future purchases.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

  • Courier delays,

  • Weather, or

  • Public holidays.

Once the product is handed over to the courier, we are not responsible for delays.

6. Returns & Refunds

Please refer to our Refund Policy for details on returns, exchanges, or refunds.

Link: Refund Policy page (shopify will auto-link if selected)

7. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Designs

  • Product photos

…is the property of Dezenza and protected by copyright laws. You may not copy, reproduce, or use any material without our permission.

8. Third-Party Links

Some content may redirect you to third-party websites. We are not responsible for:

  • Content,

  • Privacy practices, or

  • Terms on third-party sites.

9. Limitation of Liability

Dezenza is not liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Use of our products

  • Use/inability to use our website or service

Use of products is at your own risk.

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Pakistan.

11. Contact Information

For any questions regarding our Terms of Service:

📩 Email: business.dezenza@gmail.com 
📞 WhatsApp/Phone: 03232468623